Help & support

No. Without signing in, your budget and entries stay on your phone. Sign in with Apple, Google or email when you want cloud backup or groups.

No. You add entries yourself or scan a receipt. There is no bank login, ever.

Yes. Add, edit and delete entries without a connection. Backup and group changes sync when you're back online.

English, Arabic, Spanish, French and Urdu, with right-to-left layouts for Arabic and Urdu. You can log entries in 150+ currencies; the exchange rate is saved with each entry.

Your budget, income and paydays, 2 categories, reports and charts, search, the currency converter and calculator, joining groups (view-only), 2 AI receipt scans to try, and PDF or CSV export after a short ad. The free plan shows ads.

Personal ($3.99 a month or $39.99 a year): cloud backup and sync, no ads, up to 14 categories, unlimited exports, 35 AI receipt scans a month, and editing the groups you join as an Admin.

Pro+ ($7.99 a month or $79.99 a year): everything in Personal, plus creating one Family group and one Split group with up to 12 people each, and 100 AI receipt scans a month. Prices are in USD; your store shows your local price before you pay.

On iPhone: open the Settings app, tap your name, then Subscriptions, then RatePocket, then Cancel Subscription. On Android: open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions, then RatePocket, then Cancel. Deleting the app or your account doesn't cancel a subscription. You keep access until the end of the period you paid for.

Sign in to your store with the account you paid with, then in RatePocket go to Settings, then Account & plans, then Subscription, and tap Restore purchases.

Payments are made through Apple or Google, so refunds follow their rules. On iPhone use reportaproblem.apple.com; on Android, request it from your Google Play order history.

A Family group shares one budget. A Split group records who paid and who shares each expense, shows who owes whom and suggests the fewest payments to settle up. You choose the style when you create the group.

Open the invite link or scan the group's QR code with RatePocket installed. Or, in the app, tap the workspace name at the top, then Join a group with a code, and enter the code. In a Family group the Owner approves your request first.

Anyone can join up to 10 Family groups and 10 Split groups for free. With Pro+ you can also create one Family group and one Split group, each with up to 12 people. Owning a group doesn't use a join slot.

On the free plan, joined groups are view-only. An Admin can add and edit with their own Personal or Pro+ plan, and editing unlocks as soon as the plan is active. Members are always view-only. If the Owner's Pro+ ends, the group pauses for everyone until they renew; Split groups can still record payments.

No. Your Personal space is never shared. A group only sees what is added to that group.

Open the group, go to its Members, and tap Leave Family / Group. Your past entries stay in the group under your name.

Every member is emailed a copy of the group's data first, then the group is permanently deleted.

On your phone. With cloud backup or groups, it's also stored on our cloud provider's servers in the EU (Paris).

No. The photo is sent for reading only and is never stored. You check the result before saving.

In the app: Settings, then Data & privacy, then Clear data & more. The deletion page explains each option, including deleting without the app.

Install or update RatePocket, then open the link again. You can also join with the 10-character code: tap the workspace name at the top, then Join a group with a code.

Personal entries sync between phones with cloud backup (Personal or Pro+). Sign in with the same account on both phones. Group entries sync for everyone in the group.

The free plan includes 2 scans to try. Personal includes 35 scans a month and Pro+ 100. You can always add the entry by hand.

Email support.tradali@gmail.com with your phone model, what you tapped and a screenshot if you can. Never send passwords or card numbers.